In The Media: Credit Union Times – Credit Unions Face a Digital Conundrum

May 22, 2015

The Credit Union Consulting Group’s CEO, Ryan Ruud sounds off on the Credit Union Times website about the dangers of over-investment on “single acts of digital” and what the whole digital eco-system looks like for credit unions.

credit union digital strategy

Here’s a preview of Ryan’s remarks:

As credit unions board the S.S. Digital and the ship sets sail in a sea of opportunity, an iceberg comes into view.

As the iceberg adage warns, there’s more than meets the eye.

Over-allocation of Digital Investments

When allocating investment, time, financial and human resources, towards digital, an overwhelming emphasis is placed on the online and mobile banking system.

Rightly so, in most regards.

This is, after all, a key touch point where members engage with and compare a credit union. The demand on this experience to be cutting edge and competitive is great.

However, as the saying goes, it’s only the tip of the iceberg.

Read the entire Op/Ed on the Credit Union Times.