If you do a Google search for “easy to use CRM” you’ll return more than 50 million results. Why so many? Because people hate using CRMs. Back in 2001, Gartner measured a 50% CRM failure rate. Chief among the reasons: lack of focus, complexity, and lack of commitment or buy-in. I’ve worked across multiple CRMs from Salesforce to HubSpot. As our client work spans marketing and sales teams, we inevitable tackle the CRM question. Many times we get asked if a HubSpot CRM is right for our clients. Sometimes it is, sometimes it isn’t. This is how we help our clients answer this question.
If your organization matches any of the following, the HubSpot CRM might be a good fit for you:
- You’ve struggled to adopt a CRM,
- You’ve struggled to align sales and marketing
- Your sales processes aren’t extremely complex
- You like access to support without large costs
- You’re looking for a functional CRM without blowing the bank.
Don’t go it alone. Let’s figure out your best CRM option together.
Where are you in your CRM journey?
If you’re relatively new to CRM, or an organization that’s struggled to adopt CRM across functions, HubSpot can be a great option. It’s been built to drive ease of adoption. Its integration to email inbox makes managing contacts easy, and it let’s reps spend more time selling and less time updating contact records.
Are your sales and marketing teams in alignment?
If you’re looking to drive alignment throughout your marketing machine through the lead management – and you’re using the HubSpot marketing platform, HubSpot sales is a smart addition. Rather than adding more tools and tech to the mix, keeping with one platform helps drive data quality and reporting consistency. (Ps- here’s a way to check your Smarketing alignment if you need it.)
How complex are your sales processes?
Generally, the more complex the sales process gets, HubSpot (at this version) may not be the best CRM solution for you. The caveat being how you answer questions one and two. If your organization struggles with CRM adoption and aligning your sales and marketing team around consistent processes – HubSpot’s CRM is a great entry point to building your sales and marketing data muscle.
What kind of support and training do you need?
How do you learn best? Are you a self teacher who can poke around new software with ease? HubSpot is an intuitive CRM with a fantastic knowledge base and support team. If you’re looking to get a CRM up and running fast, you’ll be hard-pressed to find better support resources without shelling out thousands of dollars for training or administrators.
What kind of efficiency would your sales team benefit from?
Ironically, sales reps spend the minority of their time actually selling. Too often they’re stuck with the administration of their CRM. HubSpot’s CRM is loaded with easy to use tools to drive sales rep efficiency so they can spend more time selling and less time administering software.
What’s your budget threshold for software?
How much do you want to invest in your CRM? Consider all the costs. Subscription fees – term – setup and ongoing maintenance – support. If you’re looking for a budget-friendly CRM with some horsepower, HubSpot might be the right fit for you.
What are your reporting needs?
Generally speaking, the more robust your reporting needs are, the more HubSpot may not be able to deliver. There are a lot of reporting options available within HubSpot, and with the reporting add-on, you can accomplish more. But compared with enterprise-level CRM, this is one area where the CRM doesn’t always stack up.